REPORTS TO TITLE: Director of Ops
The Account Manager Team Leader will work in a consultative manner with internal and external stakeholders to maximize our client relationships. In addition, the position oversees the account manager team to ensure proper campaign management. This position establishes, owns, manages, and cultivates account relationships through the act of developing sales strategies, identifying, creating and implementing optimization plans, and storytelling campaign activities. It is essential for this position to proactively monitor campaigns, troubleshoot issues, and recommend campaign enhancements that will further our clients goals. A successful Account Manager Team Leader will excel in playing a key role in strategy development and implementation and in client-facing meetings.
REQUIRED EDUCATION, EXPERIENCE AND SKILLS:
Bachelor's Degree or equivalent educational and experience
Passion for digital advertising and sales
Minimum 2 years experience in an sales or account management role
Strong team player
Assertive, goal-oriented and self-motivated
Ability to multi-task, handle pressure and work under deadlines
Impeccable organization skills
Professional communication skills, including verbal and written
Outstanding process, management, and analytical skills
Superior knowledge of advertising products, especially in the digital realm (display, search engine marketing, search engine optimization)
Direct experience with online marketing or online media performance analysis
Comfortable with customer service and direct communication with clients
In-Depth understanding of sales process
Proactively troubleshoot problems and issues
Creative, independent problem solver with strong critical thinking skills
Experience with salesforce.com highly desirable
Google Analytics certified
Google AdWords certified
Ability to accurately handle multiple simultaneous activities on tight deadlines
Ability to quickly learn and use new technology, including data analytics software and ad serving tools
DUTIES AND RESPONSIBILITIES:
The duties listed are intended as examples only and may not represent a complete list. Duties and Responsibilities, work schedules and/or location may change based on evolving business needs.
Acts as a leader among the account manager team offering coaching and teaching around advertising products and processes.
Oversees the ad fulfillment workflow among the account manager team members.
Grow accounts by maintaining and cultivating client relationships.
Work directly with clients to provide answers to questions, as well as keep clients abreast on campaign fulfillment, delivery, and results
Thorough analysis and client knowledge, consistently act on areas of account improvement and optimization
Manage and optimize client campaigns to meet Key Performance Indicators using a variety of computer and software systems
Proactively troubleshoot client concerns, preventing customer service issues
Be expert in all ad serving and reporting tools to tell the story of campaign delivery through data and analytics
Maintain professional working relationships with all customers and coworkers
Provide quality assurance for all campaigns
9. Continual and ongoing analysis of client needs