Account Manager- Team Lead

Sales for NOLA MEDIA GRP.
New Orleans, Louisiana

posted on March 12, 2017


job posting:

REPORTS TO TITLE: Director of Ops DEPARTMENT: Sales POSITION SUMMARY: The Account Manager – Team Leader will work in a consultative manner with internal and external stakeholders to maximize our client relationships. In addition, the position oversees the account manager team to ensure proper campaign management. This position establishes, owns, manages, and cultivates account relationships through the act of developing sales strategies, identifying, creating and implementing optimization plans, and storytelling campaign activities. It is essential for this position to proactively monitor campaigns, troubleshoot issues, and recommend campaign enhancements that will further our client’s goals. A successful Account Manager – Team Leader will excel in playing a key role in strategy development and implementation and in client-facing meetings. REQUIRED EDUCATION, EXPERIENCE AND SKILLS: • Bachelor's Degree or equivalent educational and experience • Passion for digital advertising and sales • Minimum 2 years experience in an sales or account management role • Strong team player • Assertive, goal-oriented and self-motivated • Ability to multi-task, handle pressure and work under deadlines • Impeccable organization skills • Professional communication skills, including verbal and written • Outstanding process, management, and analytical skills • Superior knowledge of advertising products, especially in the digital realm (display, search engine marketing, search engine optimization) • Direct experience with online marketing or online media performance analysis • Comfortable with customer service and direct communication with clients • In-Depth understanding of sales process • Sales focused • Proactively troubleshoot problems and issues • Creative, independent problem solver with strong critical thinking skills • Experience with salesforce.com highly desirable • Google Analytics certified • Google AdWords certified • Ability to accurately handle multiple simultaneous activities on tight deadlines • Ability to quickly learn and use new technology, including data analytics software and ad serving tools DUTIES AND RESPONSIBILITIES: The duties listed are intended as examples only and may not represent a complete list. Duties and Responsibilities, work schedules and/or location may change based on evolving business needs. • Acts as a leader among the account manager team offering coaching and teaching around advertising products and processes. • Oversees the ad fulfillment workflow among the account manager team members. • Grow accounts by maintaining and cultivating client relationships. • Work directly with clients to provide answers to questions, as well as keep clients abreast on campaign fulfillment, delivery, and results • Thorough analysis and client knowledge, consistently act on areas of account improvement and optimization • Manage and optimize client campaigns to meet Key Performance Indicators using a variety of computer and software systems • Proactively troubleshoot client concerns, preventing customer service issues • Be expert in all ad serving and reporting tools to tell the story of campaign delivery through data and analytics • Maintain professional working relationships with all customers and coworkers • Provide quality assurance for all campaigns • 9. Continual and ongoing analysis of client needs


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expires on 05/11/2017