I. Job Summary | Major goals and objectives.
The Arizona’s Family CBS 5 & 3 TV (Meredith Corp.) Receptionist is responsible for front desk, switchboard calls, office logistics, assigned human resource needs and programming duties.
II. Essential Job Functions
Accountabilities, Actions and Expected Measurable Results
Answer incoming telephone calls made to the stations’ main telephone number. Determine the nature of the call and appropriate person/department the call is to be forwarded to. Provides direct inward dial numbers to the extent possible. Train back-up coverage personnel and update switchboard procedures as needed. Provide exceptional customer service to viewers, callers, guests, internal employees and the community at large. Greet incoming show guests and clients and contact appropriate employee for escort. Process incoming and outgoing mail and packages. Provide initial security screening to the building by controlling remote access to station doors. Support deadline driven tasks and projects such as needed station communications, including flyers and mailers for departments. Own and drive in partnership with the station’s leadership a logistics plan for the ordering and inventory of office supplies. Work with the Program Manager to become intimately familiar with the weekly program schedule and any changes. Use this knowledge to assist internal and external inquiries.
All other duties as assigned.
III. Minimum Qualifications and Job Requirements | All must be met to be considered.
Minimum of a high school diploma. Associates degree preferred.
Minimum of 2 years customer service experience, including face-to-face customer relations experience.
Prior receptionist and switchboard operations helpful.
Programming experience a plus.
Specific Knowledge, Skills and Abilities:
Excels in working in a fast-paced role.
Knowledge of switchboard operations.
Intermediate MS Word, Excel, PowerPoint and Outlook required.
Must be customer-service oriented with the ability to learn and memorize details.
Excellent communication and organizational skills necessary.
Possess the ability to set priorities and meet deadlines.
Must be self-motivated and comfortable working independently.
Have the ability to handle confidential material and work with all levels of management.
Develop knowledge of Meredith Corporation and Arizona’s Family culture and station details.
% Travel Required (Approximate): None