WGCL-TV, a Meredith Corporation station, is in search of a highly-qualified, motivated candidate to fill the Receptionist position. The Receptionist is the first employee visitors meet. They have responsibility to create a positive, service-oriented impression at the front desk for all visitors and internal contacts. This role plays an important part in maintaining the security of the facility. In addition, the receptionist will handle switchboard calls, assigned human resource duties, and back up certain duties of the shipping/receiving department. Other administrative duties may be assigned based on workflow.
II. Essential Job Functions
Weight % Accountabilities, Actions and Expected Measurable Results
70% Answer incoming telephone calls made to the stations’ main telephone number. Determine the nature of the call and appropriate person/department the call is to be forwarded to. Provides direct inward dial numbers to the extent possible. Train back-up coverage personnel and update switchboard procedures as needed. Provide exceptional customer service to viewers, callers, guests, internal employees and the community at large. Greet incoming show guests and clients and contact appropriate employee for escort. Overall care of the front lobby and guest restroom is also a duty.
15% Assist in human resources by scheduling appointments, reviewing applications, sending vacancy notices to recruiting sources, and other administrative duties. Support deadline driven tasks and projects such as needed station communications, including flyers and mailers for departments. Provide support on special projects for other departments as requested, i.e., mail invoices, hand out contest-winner prizes, etc.
10% Provide initial security screening to the building by controlling remote access to station doors. Help maintain security activity logs.
5% Act as back up for shipping/receiving department in their absence for those duties which do not interfere with primary responsibilities, i.e., sort mail, lob overnight packages.
III. Minimum Qualifications and Job Requirements | All must be met to be considered.
Education: Minimum of a high school diploma. Associates degree preferred.
Experience: Minimum of 2 years customer service experience, including face-to-face customer relations experience. Prior receptionist and switchboard operations helpful. Human Resources experience a plus.
Specific Knowledge, Skills and Abilities:
Excels in working in a fast-paced role.
Knowledge of switchboard operations.
Intermediate MS Word, Excel, PowerPoint and Outlook required.
Must be customer-service oriented with the ability to learn and memorize details.
Excellent communication and organizational skills necessary.
Possess the ability to set priorities and meet deadlines.
Must be self-motivated and comfortable working independently.
Have the ability to handle confidential material and work with all levels of management.
Develop knowledge of Meredith Corporation and CBS46 culture and station details.
% Travel Required (Approximate): None