Customer Service Representative
Sales for NOLA MEDIA GRP.
New Orleans, Louisiana
posted on March 12, 2017
POSITION TITLE: Call Center Sales Representative
The Call Center Sales Representative will be responsible for growing business by recommending the best print and digital packages to commercial and private party customers in a call center environment. The print and digital packages will be based on the customers needs and designed to get results. These advertising packages will include various print and online offerings.
REQUIRED EDUCATION, EXPERIENCE AND SKILLS:
Associates Degree, BA/BS from an accredited four year college/university preferred
Previous customer service and inbound/outbound call center experience a plus
Previous sales experience a plus
Strong team player
Assertive, goal-oriented and self-motivated
Ability to multi-task, handle pressure and work under deadlines
Detailed oriented with excellent telephone and spelling skills
Solid typing and PC skills including proficiency with MS Word, Power Point & Excel
DUTIES AND RESPONSIBILITIES:
The duties listed are intended as examples only and may not represent a complete list. Duties and Responsibilities, work schedules and/or location may change based on evolving business needs.
Build relationships with excellent customer service skills.
The ability to maintains work output appropriate to job requirements; set high standards of performance for self; sees assignments through to completion
The ability to build trust and mutual respect in relationships; gain cooperation from others to obtain information, find solutions, and accomplish goals
The ability to exceed expectations by translating customer and/or community needs into solutions; to be responsive and professional in resolving customer issues
Demonstrates positive attitude and persistence to achieve goals; consistently delivers on quality standards and deadlines; takes initiative and is self-motivated
WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:
General office environment. Extensive computer use required. Light travel may be required.
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expires on 05/11/2017